Return & Refund Policy

Last updated: 14 July 2025

At LiftKings, your satisfaction is our top priority. If you're not completely happy with your order, we’re here to make the return process as smooth as possible.

Return Period

You can return items within 30 days from the day you receive your delivery.

Eligibility for Returns

To qualify for a return:

  • Items must be in new, unused condition and include all original packaging.

  • A valid receipt or proof of purchase is required.

Items Excluded from Return

We are unable to accept returns for:

  • Gift vouchers

  • Personalised or custom-made products

  • Final clearance or marked-down stock

How to Start a Return

To initiate a return, please email us at support@liftkings.co.uk or call us on 0333 006 6493. We will guide you through the return process.

EU 14-Day Right of Withdrawal

If you're based in the EU, you’re entitled to cancel your order within 14 days of receiving your goods, under the Consumer Rights Directive. You will be refunded in full, including standard shipping (if applicable), once the items are returned.

Refund Procedure

After receiving and inspecting the return:

  • Refunds will be processed to your original payment method.

  • This may take up to 5–7 working days, depending on your bank or payment provider.

Note: Return shipping is at your expense unless the item is faulty or incorrect. Original shipping charges are non-refundable.

Exchanges

We will only offer replacements for items damaged or found to be defective. Contact us for assistance with exchanges.

Reporting Damages

Damaged or defective goods must be reported within 48 hours of receipt, along with photographic evidence and order number.

Return Shipping Assistance

You can take advantage of our reduced-rate return courier services through DPD, DHL, and FedEx. Get in touch for details.

Contact for Returns